Posts Tagged ‘testimonials’
How to Train Your Staff to Spot Upselling Opportunities
If the word “upsell” makes your staff cringe, you are not alone. Tennis club employees, academy staff, and even coaches often think of upselling as pushy or awkward. But when done right, upselling is not sleazy—it is service. The key? Training your team to recognize upselling as a value-add, not a sales gimmick. In this guide, we will walk through a complete strategy for training your staff to confidently and authentically recommend upgrades, add-ons, and…
Read MoreHow to Increase Revenue Per Player (RPP) at Your Tennis Club by Upselling to Existing and New Clients
When it comes to growing revenue at a tennis club, the usual instinct is to chase new members. And yes, bringing in fresh faces matters. But if you are only focused on new sign-ups, you are missing a major opportunity. Smart clubs know the real gold is in increasing Revenue Per Player (RPP)—the amount each client spends over time. And that means focusing just as much (if not more) on your existing clients as you…
Read MoreHow to Get Camera-Shy Tennis Players and Clients to Leave Video Testimonials
Asking someone to leave a video testimonial can sometimes feel like asking them to serve on match point at Wimbledon. It is nerve-wracking, and not everyone is ready for the spotlight. But if you are a tennis coach, academy manager, or tennis product manufacturer, you already know that word of mouth is everything. And there is nothing quite as powerful as a happy customer speaking directly to your future clients—on camera. The challenge? Not everyone…
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